Contact us
The fastest way to reach Dermagic Europe is the form below. Prefer email, phone or post? All three are further down the page. We reply within one business day — no auto-responders, no ticket queues.
Send us a message
How can we help?
Whether it’s a product question, a stubborn skin condition you’re working through, or a delivery query — fill in the form. Your message goes straight to the team who’ll reply.
Other ways to reach us
Email, phone or post
By email
Best for anything with attachments — photos of a skin condition, order numbers, VAT invoices.
customerservice@dermagic.euBy phone
Mon–Fri, 9am–5pm Ireland time (Europe/Dublin). Voicemail out of hours — we return calls the next working morning.
+44 7425 388 643By post
For returns, trade paperwork, or anything that needs to be signed and sent.
Dermagic Europe
IDA Industrial Estate
Eurobase House, 312 Cork Rd
Waterford X91 EH5N
Ireland
Before you write to us
These pages may answer your question first
Every message is read personally, so please don’t hesitate to write. But if your question is on one of these pages, you’ll find the answer faster there than through the form.
Trade & wholesale enquiries
Vet practices, groomers, breeders and retailers apply for trade pricing on the Trade page — every application is reviewed personally.
Read onReturns & exchanges
How to return an order, the return address in Waterford, and who pays the return shipping.
Read onRefund policy
How refunds work — the 14-day change-of-mind window, faulty goods, adverse reactions, and how long refunds take by payment method.
Read onFrequently asked questions
Ingredients, the routine, conditions, shipping, returns, accounts and trade — 30 questions grouped by topic.
Read on