Ships from Waterford, Ireland
Postage & Shipping
Every order dispatched within two working days by DHL Express or UPS on a tracked service. Flat rates by region — €9.99 across the EU, €45 for the UK and worldwide. No hidden shipping tiers.
Where we ship
Rates by destination
Four flat rates. The price you see at checkout is what you pay — VAT and duty are only added by your local customs authority on non-EU deliveries.
5–7 days · DHL Express or UPS
European Union
€9.99 flat
- No import VAT or duty — the price at checkout is the price you pay.
- DHL Express or UPS, tracked.
- Dispatched within 2 working days of your order.
7–10 days · DHL Express or UPS
Canary Islands & Malta (offshore EU)
€45 flat
- These islands sit outside the EU customs union — the offshore rate applies.
- DHL Express or UPS, tracked.
7–10 days · DHL Express or UPS
United Kingdom
€45 flat
- Priced in euros — your card issuer converts at their current GBP/EUR rate.
- May be subject to UK import VAT and duty collected by the courier on delivery.
- Applies to Great Britain and Northern Ireland.
7–10 days · DHL Express or UPS
Rest of world
€45 flat
- Priced in euros. Your card issuer converts to local currency.
- Local VAT and import duty may apply on delivery — set by your customs authority.
- See the checkout for the full country list.
Where's my parcel?
Tracking your order
Every parcel goes out with a tracking number. Here's how to find it and follow the delivery.
Every order is shipped via DHL Express or UPS on a fully tracked service. The carrier is chosen at dispatch based on your destination.
You'll receive a tracking email from us as soon as your parcel leaves our warehouse, with the carrier name and tracking number.
The tracking number goes to the email address on your order. Signed-in customers can also see order status on the Orders page.
You can track directly on the carrier's website — dhl.com or ups.com — using the tracking number in your email. It will show current location and the estimated delivery date.
A few honest details
Things worth knowing
Out of stock
If something on your order runs out of stock, we'll email you with an estimated dispatch date before shipping anything.
UK duty & VAT
UK orders may be charged import VAT and duty by HMRC on delivery. These are set by UK customs, not by us, and aren't included in the €45 flat rate.
Signed for at delivery
DHL Express and UPS both require a signature on delivery. Not at home? The courier will attempt redelivery or leave a card with pickup instructions.
Damaged in transit
Rare, but it happens. Email us within 7 days with a photo and your order number — we'll send a replacement or refund without you having to return the damaged item.
Anything unclear?
We reply to every message within a working day
Question about delivery to your country, a specific order, or something you've seen in your tracking — get in touch.