Postage & Shipping
Welcome to Dermagic Europe's Shipping Information page. We're delighted to provide you with all the essential details about our shipping policies and procedures to ensure your pet's natural skincare products arrive safely at your doorstep.
At Dermagic Europe, we understand how important it is for your best friends to receive their grooming essentials promptly. We're committed to processing and shipping your orders as quickly and efficiently as possible, so your pets can enjoy the benefits of our all-natural, organic products without delay.
Here, you'll find valuable information on:
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Shipping Methods: Learn about our trusted shipping partners and the services they provide.
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Delivery Times: Get an estimate of how long it will take for your order to reach you.
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Order Tracking: Find out how to track your package every step of the way.
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Shipping Costs: Discover our competitive shipping rates and any applicable free shipping offers.
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International Shipping: Explore our worldwide shipping options and any restrictions that may apply.
Our goal is to make the shipping process as seamless and stress-free as possible, allowing you to focus on what matters most – caring for your beloved pets. If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact our dedicated customer support team for assistance.
Happy shopping, and we look forward to providing your pets with the best natural skincare solutions from Dermagic Europe.
Shipping Origin:
All orders placed with Dermagic Europe will be shipped from within the EU.
EU Orders:
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No import VAT or duty charges for orders within the EU.
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All orders are processed and dispatched within 2 working days.
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In the event of an out-of-stock item, we will contact you with an estimated delivery date.
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Orders are shipped via DHL on a tracked delivery, with an estimated delivery time of 5-7 days.
Canary Islands & Malta (Offshore):
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Flat rate of €45 per order
International (outside the EU):
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Flat rate of €45 per order
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Please be aware that orders may be subject to additional VAT and duty charges imposed by your local customs authority, which you will be responsible for paying in order to receive your goods.
- International shipping times can take longer so please allow 7-10 days for delivery.
We appreciate your understanding and cooperation regarding our shipping policy. If you have any questions or concerns, please don't hesitate to contact us.
Tracking:
Stay Informed with Dermagic Europe's Order Tracking.
Once your order has been placed, you can relax knowing that we're working diligently to deliver your pet's Dermagic products as quickly as possible. To ensure you're always informed about the status of your order, we've implemented a convenient and reliable tracking system.
We've partnered with DHL, a trusted global shipping provider, to handle the safe and timely delivery of your products. As soon as your order is dispatched, you'll receive an email from us containing your unique DHL tracking number. With this number, you can easily track your package's journey from our warehouse to your doorstep.
Here's how to track your order:
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Look for an email from DerMagic Europe containing your DHL tracking number.
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Click on the tracking number or visit the DHL website (www.dhl.com) or your local DHL website.
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Enter your tracking number and hit "Track."
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You'll be able to view the current status of your shipment, including its location and estimated delivery date.
If you have any questions or concerns regarding your order's status or tracking information, please feel free to reach out to our dedicated customer support team for assistance. We're always here to help ensure your online shopping experience with Dermagic Europe is seamless and enjoyable.